Privacy Policy

Privacy Policy

Last Updated: June 5, 2025

1. Introduction

At Fantail ("we," "our," or "us"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Please read this Privacy Policy carefully. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our service, including but not limited to:

  • Contact information (name, email address, phone number)
  • Account credentials (username, password)
  • Billing information (credit card details, billing address)
  • Company information (company name, website URL)
  • Profile information (job title, profile picture)

2.2 Data From Connected Services

When you connect third-party services to our platform, we collect data from:

  • Google Analytics
  • Google Search Console
  • Shopify (if connected)
  • Sanity CMS (if connected)

This data may include website performance metrics, search analytics, content structure, and other related information necessary for our platform to function.

2.3 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

  • Device information (browser type, operating system, device type)
  • Log data (IP address, access times, pages viewed)
  • Usage information (features used, interactions, content preferences)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing transactions and managing your account
  • Generating AI-powered content based on your analytics data
  • Analyzing usage patterns to enhance user experience
  • Communicating with you about updates, offers, and support
  • Protecting our rights, your rights, and preventing fraud
  • Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).

4.4 Protection of Rights

We may disclose your information to protect our rights, privacy, safety, or property, and that of our users or others.

Use of Google APIs: We explicitly affirm that user data obtained through Google APIs (including Google Analytics and Google Search Console APIs) is not used to develop, improve, or train generalized artificial intelligence (AI) and/or machine learning (ML) models.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access and receive a copy of your personal data
  • Right to rectify or update your personal data
  • Right to erasure (the "right to be forgotten")
  • Right to restrict processing of your personal data
  • Right to data portability
  • Right to object to processing of your personal data
  • Right to withdraw consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our platform. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our platform.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your country. By using our services, you consent to the transfer of your information to countries where we operate, including the United States.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@ fantail.ai

Postal Address: Level 8/139 Quay Street, Auckland Central, Auckland 1010, New Zealand